MS-102 – Manage Tenant Health & Services
1. Where can administrators view summarized and detailed Microsoft 365 service health?
Microsoft 365 admin center – Health
Azure Monitor only
Microsoft Purview
The Health dashboard and Service Health page are in the admin center.
2. What does a green banner on the Health dashboard indicate?
No current alerts
Maintenance in progress
Licensing issue
Green means all services are operating normally.
3. Which status means users cannot access a Microsoft 365 service?
Service interruption
Service degradation
Investigating
Service interruption means the service is unavailable.
4. Which status confirms corrective action is complete but recovery may take time?
Extended recovery
Restoring service
False positive
Extended recovery means resolution is done but normalization continues.
5. What feature provides people and technology experience metrics?
Microsoft Adoption Score
Service Health
Usage reports only
Adoption Score measures usage and experience.
6. What is the maximum possible Microsoft Adoption Score?
800
100
500
Eight categories × 100 points each.
7. Which license is required for Endpoint Analytics data?
Microsoft Intune
Viva Insights
Power BI Free
Endpoint analytics requires Intune.
8. What IP address type is supported for LAN subnets in Network Connectivity?
IPv4
IPv6
Public IP only
Only IPv4 is supported for LAN subnets.
9. What service provides pay-as-you-go backup and restore?
Microsoft 365 Backup (Preview)
Azure Backup
Retention policies
Microsoft 365 Backup is consumption-based.
10. What is the first step in an incident response plan?
Validate the incident
Contact Microsoft immediately
Restore backups
Confirm your tenant is actually affected.
11. Who can submit Microsoft 365 service requests?
Administrators
All users
Guests
Only admin roles can contact Microsoft directly.
12. What is a Severity B support issue?
Moderate impact, service usable
Service unavailable
Minimal impact
Severity B issues can be handled during business hours.
13. Administrator responsibility when submitting a service request?
Address client connectivity and software issues
Provide technical escalation guidance
Handle billing disputes
Admins handle client and service issues; Microsoft escalates.