MS-102 – Manage permissions, roles, and role groups in Microsoft 365
1. Where can administrators view service health and planned maintenance in Microsoft 365?
Microsoft 365 admin center Health page
Exchange admin center
Azure Monitor
The Health page shows service status and planned maintenance.
2. Why is monitoring Microsoft 365 challenging for some organizations?
Monitoring tools often focus only on local networks
Microsoft 365 has no monitoring tools
Cloud services do not generate alerts
Many organizations don’t monitor services outside their LAN.
3. What should administrators develop to handle service outages or degradation?
Incident response plan
Backup retention policy
Compliance score
Incident response plans define actions during service incidents.
4. Which Microsoft 365 feature helps assess and improve network performance?
Network connectivity assessments and insights
Service requests
Usage reports
Network insights help design and optimize network perimeters.
5. What is Microsoft 365 Backup (Preview)?
Pay-as-you-go data backup and restore service
Free archival storage
Compliance-only feature
It provides business continuity with consumption-based pricing.
6. What types of incidents can occur in Microsoft 365?
Service outages or degradation
Permanent data loss
Unsupported tenant access
Examples include SharePoint or Skype for Business disruptions.
7. Who is responsible for monitoring service incidents?
Microsoft 365 Administrator
End users
Only Microsoft Support
Administrators must monitor and respond to service health issues.
8. Microsoft Support is included with which subscriptions?
Enterprise, Business, Education, and Government
Enterprise only
Paid subscriptions only
Support is available for paid and trial subscriptions.
9. How can administrators contact Microsoft Support?
Online portal and telephone
Email only
Community forums only
Support is available online and by phone.
10. What should administrators integrate Microsoft 365 monitoring with?
Existing monitoring tools
Only Microsoft dashboards
End-user devices
Monitoring should tie into existing organizational tools.